Comstock Companies

  • Multifamily Concierge

    Job Locations US-VA-Reston
    Posted Date 2 weeks ago(6/8/2018 3:05 PM)
    Job ID
    2018-1049
    # of Openings
    1
    Category
    Administrative/Clerical
  • Overview

    The Concierge of a high-rise, luxury apartment building is responsible for providing exceptional customer service at the front desk for all residents and guests. This a part-time opportunity with ability to work up to 32 hours and eligble for benefits. 

    Responsibilities

    • Meet and greet all visitors such as residents, guests and prospects
    • Respond to tenant questions and complaints in a timely manner
    • Ensure that only authorized individuals enter the building
    • Manage incoming phone calls and direct them to the appropriate destination
    • Manage resident packages and mail, including scanning incoming and outgoing packages in a timely manner
    • Coordinate reservation for amenity space, loading elevators and loading dock
    • Provide information to prospects on leasing tours and apartment availability
    • Assist Manager and Leasing team with other duties, as needed
    • Stay in compliance with fair housing regulations
    • Weekend work required (Available Shift: 8 am to 4 pm or 4 pm to 12 am) 

    Qualifications

    • High School Diploma or equivalent (GED)
    • Strong customer service background
    • Proficient in Microsoft Office, particularly Outlook, Word and Excel
    • Exceptional oral and written communication skills
    • Outgoing personality with ability to relate to diverse group of people
    • Self-motivated and high energy
    • Strong problem-solving skills
    • Detailed-oriented, organized and takes initiative
    • Ability to build and maintain strong relationships
    • Positive attitude
    • Strong sense of urgency
    • Desire to work in an entrepreneurial environment and learn in a growing organization

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